Thank you for choosing iCare Service, operated by MN Repairs Private Limited. We are dedicated to providing high-quality products and services. This policy explains your return, refund, and exchange options in full compliance with the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020. All terms are clearly disclosed before purchase.
We have a 7-days replacement policy, which means you have 7 days after receiving your item to request a replacement, if the received product is defective or damaged.
To be eligible for a replacement, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases, Screen guard, Housing, Flex Cable, Repair Tools of any kind including: Screwdrivers, Pry Tools, ESD Safe Tools, and Adhesive & Other Tools as categorized and listed on the site.
Additional non-returnable items:
- Gift cards
- Services
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 7 days after delivery
- Any item refuse to accept after dispatched.
Terms and Conditions for Returns
- We recommend you to make an unboxing video while opening the parcel and inspect the product thoroughly while the video is on and stop the video once you are satisfied with your order.
- Unboxing video should start from the part you are opening the parcel inspecting your order, show in the video if there is any issue, and contact us immediately if there is any defect, damage or if you have received the wrong item, so that we can evaluate the issue and make it right.
- Any item that may have been damaged during shipping will be replaced immediately. But only if you send us an unboxing video!
- An unboxing video is compulsory to be eligible for exchange of the product.
- The defect must be visible in the unboxing video.
You can return either complete order or some items from the same order.
Please pack the products properly and paste/write the return ID on the packet.
Please make sure you seal the packet completely before handing over to courier partners.
Please use separate packets for items from separate orders.
iCare Service follows a 7 days return policy. You can return the product within 7 days of delivery.
We don’t allow anyone to misuse the return policy. Several customers want to abuse the return policy by sending their old broken items back to us. We have faced some deceitful customers who order a product (screens, battery,..), use them to take backup of their phones or other similar purposes, and then scolding sellers about the quality and then try to return it. Please note that in rare cases, we can completely deny the return request when we believe that buyer is a completely dishonest person. In the best interest of our business, we fully reserve the right to protect the integrity of our marketplace.
To avoid such issues, you will need to send a photo or video of the actual problem depending on the situation before we authorize the return. You can send a mail to [email protected]. Any genuine customer having a valid reason will never have any issues with this policy. This policy is to curb customers who try to cheat us using different tactics.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your replacement.
If you are approved, then your replacement request will be processed and the replacement will be sent you back.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
To return your product, you should mail your product to: D-7, Basement Floor, Doshi Gardens, No -174, NSK Salai, Vadapalani, Chennai – 600026.
You will be responsible for paying for your own shipping costs for returning your item. All shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
How to Initiate a Return
- Email [email protected] with your order number and reason.
- Receive Return Authorization (RA) number and instructions (approval usually within 1–2 business days).
- Pack securely in original packaging; include all items and write RA number on the package.
- Ship/hand over using the provided method (trackable recommended).
Refund Process
- We inspect the returned item upon receipt and email confirmation.
- If approved, refund (minus any applicable 15% restocking fee for non-defective) is processed to your original payment method (card, UPI, net banking, etc.) within 7–14 business days (as per RBI guidelines).
- No cash refunds or store credit unless agreed. Partial refunds possible for used/missing items (at discretion).
Exchanges
- For non-defective (e.g., size/color change): Return original (customer pays shipping), then place new order.
- For defective/wrong items: Free exchange/replacement arranged by us.
Grievance Redressal Contact our Grievance Officer at [email protected]. We acknowledge complaints within 48 hours and resolve within 30 days (as required by law). Escalate to National Consumer Helpline (1800-11-4000 or 1915) or consumer forums if needed.
Contact Information
- Email: [email protected]
- Phone: +91 8675001122
- Address: D-7, Basement Floor, Doshi Gardens, No. 174, NSK Salai, Chennai, Tamil Nadu - 600026, India
- Support Hours: Monday to Friday, 10:00 AM to 6:00 PM IST
Company Details
- Company Name: MN Repairs Private Limited
- GST No: 33AAKCM6703B1ZV
- CIN: U74999TN2016PTC113410
This policy is effective as of February 2026 and may be updated (latest version on website). Purchasing constitutes agreement to these terms. Questions? Contact us anytime.
