Terms & Conditions

Welcome to iCare Service! By browsing, shopping, or purchasing products from this website (www.icareservice.in) “you” the “user” or “customer” are deemed to have read and agreed to the following Terms and Conditions. The Terms: “We”, “Us” refers to iCare Service, The owners of this website. If you do not agree to any of the following Terms and Conditions, you should not use this website.

You agree to abide by all terms contained on iCare Service Repair’s website and not use this website for any unlawful purpose. Your use of this website is solely at your risk. All materials, information, software, products, and services included in or available through this site are provided “as is” and available for your use.

No advise, information, or communication whether written or verbal obtained by you from ICareservice shall create any warranty not expressly stated in these terms and conditions.

By using the ICareservice.in site, you are agreeing to comply with and be bound by the following terms of use.  By placing an order with iCare Service you are agreeing to adhere to these terms and conditions.  Customer consents to receiving electronic records which may be provided via a web browser or email application connected to the Internet.

iCare Service does not take responsibility for potential damage that could occur when attempting to repair a damaged device with our parts. If you attempt to repair your device you do so at your own risk.

TRADEMARKS

All Products and company names are trademarks of their respective holders and icareservice.in is a third-party provider of parts and is not affiliated with the Products. e.g. iPhone, Apple, iPad, iPod, Mac are registered trademarks of Apple, Inc., Samsung and Galaxy are registered trademarks of Samsung. We use these trademarks only to the extent necessary for our customers to identify whether certain repair or replacement parts are compatible with the products owned by our customers

ORDERS

Most orders are processed within 24 business hours.  Please double check the shipping address you have entered for your order. Any errors in the shipping or billing address may cause the order to be delayed until we obtain the correct information.

PAYMENT METHOD

You will be presented with a total cost of your order, including shipping, prior to finalizing the order.  Any refunds will be applied to the card presented for payment.  GST will be applied to orders placed in India.  We do not offer local pick up.

Upon checkout, you will be able to choose between paying with a credit/debit card through our secure payment processor or to use PayPal checkout. We accept all major credit cards including Visa, MasterCard, RuPay & Maestro card.

CANCELLATION

If you have placed an order and need to cancel it for any reason, please contact us immediately so we can stop the order from being processed and dispatched. All cancellations will incur a 10% or ₹100 cancellation fee, whichever is greater, to cover transaction fees. Orders already shipped cannot be canceled. Please contact customer service for an RMA request if the order you wished to cancel was dispatched.

SHIPPING POLICY

We reserve the right to change the shipping method selected to one of equal or greater value if there is a problem with the provided address and the shipping method that was selected.

iCare Service does not guarantee delivery by any particular date or by any particular shipping method you may choose. Again, under NO circumstances do we provide a refund for shipping.

Any guaranteed delivery time is made by the carrier, not iCare Service.  The estimated delivery provided at checkout is an estimate only and does not guarantee delivery by a specific date or time.  iCare Service cannot refund shipping charges for shipments arriving past the estimated delivery date.

iCare Service will not be responsible for any delays in delivery which result from any circumstances beyond its control including without limitation:  product unavailability, carrier delays, delays due to fire, severe weather, power failure, labor problems, acts of war, terrorism, acts of God, or acts of any government or agency.  All orders are subject to part availability.

Leave at door policy: Carriers will leave packages at your door and do not require a signature.  iCare Service is not responsible after the carrier delivers the package.

Free or discounted shipping promotions are only valid for the orders meeting the exact specifications. Promotions can be changed or expire at any time without notice.

RETURN POLICY

Should you need to return an item(s) you must contact us within 30 days of delivery date for a Return Authorization Number.  Please use the Contact Us email form to request an RMA.

After contacting and receiving further instructions you, the customer is responsible for any return shipping expenses as well as making sure the return package arrives back to us safely and is not damaged. icareservice.in strongly suggests using any shipping service that can provide tracking and/or delivery confirmation.

icareservice.in is not responsible for any item(s) returned without previous contact. We are not responsible for lost packages.  Keep a copy of your tracking number.

A return authorization number does not imply that credit or exchange will be issued. It is only an authorization to return a product to us for evaluation. We reserve the right to reject any return based on its condition or non-compliance with our return policy.

A refund back to the original payment method will be issued by iCare Service. Refund times vary depending on credit card policies. Processing returns is estimated in 48 hours but not guaranteed. Processing may be longer if communication with the customer is needed.

Only unused and unopened items may be returned to icareservice.in. Use is defined as any attempt to install, open, or use an item. Inspect your products carefully upon receipt.   Absolutely no returns will be accepted after 30 days of original receipt date. All non-defective products returned to iCare Service for refund are subject to a 15% restocking or ₹200 minimum fee (NO EXCEPTIONS). Shipping cost is a non-refundable item. In the event merchandise is sent back to iCare Service without proper RMA procedures taken by the customer, upon communication with the sender iCare Service has the right to refuse the return merchandise or offer a 25% restocking or ₹200 minimum fee (NO EXCEPTIONS) if the return is authorized by iCare Service under strict exceptions.

Freight and insurance cost associated with returns, for any reason, are strictly the responsibility of the sender.

PRICE PROTECTION

When placing an order you are agreeing to the price currently displayed on the website and in the shopping cart. These prices are not guaranteed and may be adjusted and updated frequently.

The product images on this website are a fair representation of the items.  They may not be 100% accurate.  We attempt to keep images as up-to-date as possible.  Some product images may vary slightly.  Recommended tools may not always be accurate.

NON-RETURNABLE PRODUCTS

Some items on our website have a no return, exchange or credit policy. These items include Repair Tools of any kind including: Screwdrivers, Pry Tools, ESD Safe Tools, and Adhesive & Other Tools as categorized and listed on the site.

WARRANTY & EXCHANGES

If in the event you receive a defective part that has not been damaged during shipping, contact us directly. We provide a 30-Day limited exchange policy on the parts we sell, and we do not offer additional warranties.

Items damaged due to neglect, mishandling, improper installation or use, abuse, neglect, careless handling, or any other fault of the buyer will not qualify for this limited warranty. iCare Service is not responsible for any consequential or incidental damages.

Video and written repair guides are for demonstration purposes only. iCare Service is not responsible for further damages due to improper installation.

If an item or part is damaged during shipping from seller to the customer, please do not open it. Please contact us immediately for a Return Authorization Number.

 

If you would like to request an exchange due to a wrongly ordered part, wrongly sent part, the item under warranty, or other reasons, contact customer service within 310 days of delivery for an Exchange Authorization Form.

We share the shipping costs associated with a return for replacement. If the wrong item is sent or if the part needs testing, the customer pays for return shipping and insurance, and we pay to ship the replacement. We cannot accept C.O.D. deliveries.

PHONE ORDERS

The phone order department is unable to answer questions regarding Tech Support, billing & RMA returns.  Please email our customer service department regarding these issues at Customerservice@ICareservice.in.

iCare Service uses an email based support system.  Emails are archived, allowing us to better solve problems by researching your requests on the parts purchased, and for you to refer back to an email we answered at any time.

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